FAQs

Turnaround Times

Your piece will be made-to-order with your metal and size choices. We will ship most items within 7 - 14 business days.

Shop Policies

We specialize faith-based rings, earrings and necklaces. Each item is made-to-order unless otherwise specified, and will take 7-14 business days to fulfill, depending on the item and the customization needed.

Please browse our policies and feel free to send us a message through our Contact Form if you have any specific questions.

Shipping

Shipping within the U.S.

We use FedEx or UPS Express shipping, insured with a signature required. Please provide the correct shipping address at checkout where someone will be present to sign. If mailing to a business, please provide the business address.

Shipping outside of the United States

We use FedEx or UPS for international shipping and can provide a shipping quote for you based on your address provided before you order.

We are not held responsible for any delays or fees charged by customs/duties in your country. The buyer is responsible for any additional taxes, duties, or brokerage fees.

Refunds and Exchanges

Thank you for shopping at Her Name is Faith! We want you to be completely satisfied with your purchase. If you wish to return an item, please read our return policy below:

Return Shipping Fees: The buyer is responsible for paying the return shipping fees.
Restocking Fee: Your piece was made-to-order in your metal and size selections, therefore there is a 25% restocking fee that will be deducted from the refund amount.
Eligibility: Items can be returned within 7 days of receipt. To be eligible for a return, the item must be in its original unworn, unscratched, and pristine condition. It should not have any exchanged or missing stones. Additionally, the item must include the original Her Name is Faith packaging.
Please note that the following items are not eligible for return:
    • Customized or personalized items.
    • Items that have been worn, scratched, or damaged.
    • Items without the original Her Name is Faith packaging.
    Return Process: To initiate a return, please contact our customer support team within 7 days of receiving your order. They will guide you through the return process and provide you with the necessary instructions.
    Refund: Once we receive and inspect the returned item, we will process your refund. The refund amount will be the purchase price minus the 25% restocking fee. Please allow a few business days for the refund to be reflected in your original payment method.

      If you have any further questions or require assistance regarding our return policy, please don't hesitate to contact our customer support team. We are here to help!